At Fulbourn Primary School, we strive to build a strong relationship with parents and our whole school community.  We understand that there may be occasions when members of the school community may have concerns or questions and we hope that these will be raised with us in a timely manner so that we may address and resolve them as soon as possible. 

We ask that all informal concerns or questions are raised through a respectful conversation with school staff in the first instance, rather than through requests for written communication or formal correspondence.  This approach helps protect staff time and supports quicker, more productive and satisfactory outcomes for everyone involved.

Please see the following school documents for information about what to do if you have a concern or question:

Parent and Visitor Code of Conduct 2025

Complaints Policy 2025

Parent guide to school complaints

Published by the Department for Education, Parentkind and Ofsted, the Parent guide to school complaints contains clear, practical guidance on what to do (and what not to do) if you wish to raise a concern about your child’s school.  It is a step-by-step guide written with schools and parents in mind.

Most school complaints don’t start as complaints, they start as confusion, worry or a feeling of not being heard.  This guide is designed to help parents:

• Understand whether they’re raising feedback, a concern or a formal complaint
• Contact the right person at the right time
• Communicate clearly, calmly and effectively
• Follow the school’s process without getting stuck or ignored
• Avoid common mistakes that make situations worse, not better.

The aim is resolution, not conflict.